Privacy Policy:

Nepal Tour & Trekking Service Pvt. Ltd. respects your privacy

We collect your data for various reasons, mainly to be able to respond to your request. We respect your right to know how we use this information. We take all the necessary measures to guarantee your privacy. Using our website, you accept our privacy policy, and all actions taken must be taken into consideration of these provisions.

How much will we know about you?

When you fill out a form or send us an inquiry, you provide us with your identifiable information. We need all this information to respond to your request. It is a way to know about you:

• Your name, date of birth, gender, home address, email address, phone number, postal address
• Passport and travel insurance details
• Medical information and dietary preferences
• Details of previous travel experience (if applicable)
• Details of the trips you have taken or requested with us (if applicable)
• Particular information such as preferences, prior complications, or inquiries

• Information collected from third-party websites through which you may have booked our trips

How do we collect your personal information?

You provide us with your details when you inquire about a trip or use our website. You may have used one or more of these methods:

• Please fill out a form on our website to book a trip
• Please send us a message or request via email, blog, or social media.
• By Telephone, call us
• Book our trips or use our other services through a third-party website

• Note: We track website activity using analytics tools.

Why do we need your personal information?

We need your personal information to respond to your request. We use other information to suggest a trip based on your requirements. The information we collect about your online behaviour on our website helps us improve it to provide you with the best possible experience.

• To give you the information about the trip that interests you
• To provide you with travel documentation after booking the trip.
• Obtain the necessary documents such as permits or plane tickets.

• Manage the trip safely and be prepared for any emergency that may arise based on your health, physical condition, and other relevant information.

Note: As mentioned above, we only transmit your data to the competent authority to receive the necessary documents and services. We do not sell your information.

How is the information used?

Marketing - Upon request, we will send you details of our latest news, contests, offers, and events by email or by post.

Vacations - Your personal information is used to provide you with our travel services. It includes your internal and international flights, vacation logistics, travel safety, incident/accident management, and insurance.

Comments: When you return from your vacation, you will be asked to fill out a comment form. It will be emailed to you and can be completed digitally. The purpose of this form is to understand your experience better, ensure that your vacation meets your expectations, and analyze and improve our services when necessary.

Credit card security

We believe that online safety is paramount, and we guarantee your security because: 

• We do not store your credit card information on our electronic devices, emails, and printed tools.

• We use Himalayan Bank as a 2C2P Payment Gateway partner to provide a secure and encrypted environment for credit card authorization and direct debit card transactions between your browser and our financial institution.
  

Use of our website

Some of the information is collected through our website from anonymous users, and we know nothing more about you than your activities on our websites. It helps us maintain the quality of our website. The information about your activities on our website that we receive is:

• Pages view, date, time, time spent, click stream information
• Geographic region
• Browser type and device type
• IP address

• Note: We track website activity using analytics tools.

Other useful tips:

• Our webpage adds links to other websites. If you click on these links, you have left our website and our privacy policy.
  
• To correct or update your information, you must contact us and verify your identity
• Contact us with any complaints or suggestions; we will consider any comments from users.
• We are updating our privacy policy based on any necessary changes. We encourage you to stay updated.